Log out of the Arlo app on your mobile device or web browser and log back in again. If your camera still appears offline in the Arlo app, visit Arlo Support to speak with an expert. The LED blinks blue and purple. The camera is connecting to the network and the cloud.
What do I do if my Arlo camera is offline?
To troubleshoot when your Arlo Go camera is offline:
- Unplug your Arlo Go camera, remove the battery, reinsert the battery, and notice the camera LED behavior when the door is closed.
- Note the LED behavior after the camera is done starting up:
- If your camera is still offline, visit Arlo Support to speak with an expert.
How do I reconnect my Arlo camera?
Wait for the sync status LED to blink green. Press the Sync button on top of the camera for about two seconds and then release the button. A blue LED on the camera blinks rapidly to confirm sync. If the LED on the camera blinks amber, the sync is not successful.
Why is my Arlo not connecting?
Make sure that your router is powered on. If the Internet LED lights solid amber, your base station is connected to your router, but is unable to connect to the Arlo cloud server. If the Internet LED lights green, perform a factory reset on your base station and try the installation process again.
How do I reconnect my Arlo base station to the Internet?
Turn the base station on by pressing the On-Off button. Wait for the power LED and Internet LED on the front of the base station to turn green in about two minutes. If you’re using a single-LED base station, wait for the LED to turn blue. Your base station is connected to the Internet.
Where is the sync button on Arlo camera?
Press the Sync button underneath your camera. The LED on the front of the camera blinks blue. Wait for your Arlo camera and SmartHub to sync. The LEDs on your Arlo camera and SmartHub rapidly blink blue when they are syncing.
How do you reset Arlo?
Use a pen or straightened paperclip to press and hold the Reset button on the back of the base station for about 10 seconds. After the base station reset is complete, the LEDs on the front of the base station flash amber. When the LEDs stop flashing amber, your base station reboots.
How do I reset my Arlo Pro camera?
To factory reset your Arlo wire-free camera:
- Press and hold the sync button on the the camera for about 15 seconds, until the camera LED begins blinking amber, then let go.
- Ensure that the camera LED blinks amber three times.
- To re-add your Arlo camera to the Arlo app: